Frequently Asked Questions
Everything you need to know about shopping with Suzy Shier
What is your return policy?
We offer returns on unwashed and unworn merchandise within 30 days of purchase. Items must have original tags attached and be accompanied by a valid receipt or packing slip.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Can I return an online order in-store?
Yes, most online purchases can be returned at any Suzy Shier boutique location across Canada. Please bring your digital invoice and the original form of payment.
How do I determine my size?
We provide a comprehensive size guide on each product page. Simply click the 'Size Chart' link to find measurements for tops, bottoms, and dresses to ensure the perfect fit.
Do you offer international shipping?
Currently, Suzy Shier ships exclusively within Canada and to the United States. Shipping rates and delivery times for US orders will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Suzy Shier gift cards.